Privacy Policy

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Effective Date: October 13, 2025 

This Privacy Policy describes how Insight Renewal Center (the "Center," "we," "us," or "our") collects, uses, and protects the personal and health information of our clients and visitors to our website, www.insightrenewalcenter.com. We are committed to protecting the privacy of your protected health information (PHI) and the personal information you provide to us, in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Arkansas state laws.

1. Our commitment to privacy

We understand that information about you and your health is personal. We are committed to protecting this information from unauthorized access, use, and disclosure. This Privacy Policy applies to all information and records related to your care at our clinic, both online and in person.

2. Protected Health Information (PHI)

As a mental health care provider, we collect, use, and disclose Protected Health Information (PHI) in accordance with HIPAA. PHI includes any identifiable information that relates to your past, present, or future physical or mental health, the provision of health care to you, or the payment for that health care. This includes:

• Your name, address, email, and phone number.
• Information you provide during intake and therapy sessions.
• Diagnosis, treatment plans, and progress notes.
• Billing and payment information.
• Any other information created or received by us that can be used to identify you.

3. Website information collection and use

When you visit our website, we may collect information that you voluntarily provide, as well as general usage data.

Information you provide voluntarily

• Contact forms: If you fill out a "Contact Us" or similar form on our website, we collect the information you provide, such as your name, email, and message. We use this information to respond to your inquiry.
• Client portal: If you use our client portal for scheduling, communication, or payments, your information is processed through a secure, third-party system. The use of this system is subject to both this Privacy Policy and the third party's privacy and security policies.

Information collected automatically

• Usage data: We may use standard web analytics tools to collect information about your visit, such as your IP address, browser type, pages viewed, and the time and date of your visit. This data is used to improve our website and services and is not linked to your personal health information.
• Cookies: Our website may use cookies to enhance your experience. You have the option to accept or decline cookies through your browser settings.

4. How we use and disclose your PHI

Your PHI is confidential and will not be disclosed without your written authorization,

except in specific circumstances permitted or required by law.

• Uses and disclosures without authorization

We may use and disclose your PHI for treatment, payment, and health care

operations, such as sharing information with other healthcare professionals,

billing for services, and practice management.

• Exceptions to confidentiality

We may disclose PHI without your authorization in specific situations required or

permitted by law. These include mandated reporting for abuse or neglect, when

there is a serious threat of harm to yourself or others, in response to court orders

or other legal processes, and to comply with other legal requirements.

5. Your rights regarding your PHI

Under HIPAA, you have several rights concerning your PHI, including the right to access and copy your records, request amendments, receive an accounting of disclosures, request restrictions on use and disclosure, and request confidential communications. You also have the right to receive a paper copy of this policy.

6. Security

We employ various safeguards to protect your PHI and personal information, including secure storage, encryption, and restricted access. However, it is important to note that no system is entirely secure.

7. Telehealth and online services

We use secure, HIPAA-compliant platforms for telehealth services. Please ensure your location is private during sessions.

8. Changes to this Privacy Policy

We may update this policy, and any changes will be posted on our website and will apply to all maintained PHI.

9. Questions and complaints

For questions or to file a complaint about privacy concerns, you may contact us or the U.S. Department of Health and Human Services. Filing a complaint will not result in retaliation.

To file a complaint or for questions about our privacy practices, please contact:

Insight Renewal Center

12410 Cantrell Rd. Ste 202

Little Rock, AR 72223

(501) 414-0111